At UrbanHawk, clear answers make for a smoother visit. Below you’ll find what clients ask most about appointments, services, hygiene, and pricing. If you don’t see your question here, send us a note—we usually reply the same day.
We recommend booking ahead to secure your preferred barber and time. Limited walk-ins are accepted when a chair is open; just call or message before you head over and we’ll confirm availability.
Most haircuts take 35–45 minutes including consultation and styling advice. Add 10–15 minutes for beard work or a hot towel shave. First-time clients may take a little longer so we can map your face shape and routine.
Tell us during booking or at check-in. We keep fragrance-light and hypoallergenic options on hand and can adjust razors, guards, and after-care to avoid irritation. Your comfort comes first.
All tools are disinfected between clients, capes are single-use or freshly laundered, and stations are wiped down after every service. Hot towels are sanitized and handled with gloves—no compromises.
Basic is for routine upkeep: precision cut, quick refresh, and either beard edge or clean shave. Premium adds advanced styling, full beard sculpt, steam towel + express facial, extended scalp massage, and a travel-size product—ideal for transformations or events.
Only for add-ons you request (grey blending, eyebrow tidy, charcoal mask, or intensive treatments). We’ll always confirm the price before starting, so there are no surprises at checkout.
Plans change—we get it. Please cancel or reschedule at least 6 hours before your appointment. Arrivals 10+ minutes late may be shortened or rebooked to avoid delaying the next client. Missed appointments may incur a small fee.
